Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are nett and in Thai Baht (THB).
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • Not valid concurrently with any promotions, discounts, or member privileges, unless otherwise stated for campaigns.
  • Pictures shown are for illustration purpose only. Actual product may vary.
  • For more information, please call (66)2 2236 7777 or email [email protected].

Self Pick-Up

  • All takeaway set meals must be ordered at least 90 minutes in advance.
  • Self pick-up hours are from 9am to 9pm.
  • All orders must be collected within 30 minutes from the selected pick-up time.
  • All orders can be collected from Shangri-La Takeaway Zone, Chao Phya Tower.

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

Golden Circle Award Points

  • Golden Circle Award Points accrual is valid for items purchased except stated otherwise. Please provide GC membership number upon check out. Not a member?
    Join now
  • Name presented on credit card payment must match with Golden Circle membership details to earn GC Award Points.
  • Selected Vouchers purchase are eligible for earning Golden Circle Award Points. Kindly contact us to check the eligibility for earning GC Award Points upon voucher redemption.
  • The delivery fee is not eligible for earning Golden Circle Award Points.
  • Tax charges such as government tax is not eligible for earning Golden Circle Award Points. 

@ Shangri-La International Hotel Management Ltd.